FREE SHIPPING WHEN PURCHASING 3 OR MORE TOYS

Shipping Information

Domestic Shipping

We will process your order within 1-2 business days. Upon a successful transaction you will immediately receive a confirmation email followed by a shipping update once the order has been dispatched. Please be sure to check all your email folders.

We use Australia Post (eParcel) and Sendle for our orders. Tracking numbers are provided via email, so please ensure that your email address is entered correctly and that your email is monitored, including junk mail.

We use an automated delivery system, so please ensure that your address details are correct when making your order as Lanco Toys Australia is not liable for any lost or damaged parcels. Once posted, we have no control over how long your order takes to arrive.

Expected delivery times are as follows:

Australia Post

WA
Metro - up to 2 business days
Country - up to 5 business days

NSW, VIC, NT, QLD, TAS:
Metro - up to 3-6 business days, depending on lodgement and destination points.
Country - Please ask at your local Post Office

Sendle

Adelaide - 3 to 4 business days
Albury - 4 to 6 business days
Bendigo - 4 to 6 business days
Brisbane - 6 to 7 business days
Bundaberg - 6 to 7 business days
Cairns - 7 to 10 business days
Canberra - 4 to 6 business days
Central Coast - 4 to 6 business days
Coffs Harbour - 6 to 7 business days
Darwin - 7 business days
Geelong - 4 to 6 business days
Gold Coast - 6 to 7 business days
Hobart - 4 to 6 business days
Launceston - 4 to 6 business days
Mackay - 6 to 7 business days
Maryborough - 6 to 7 business days
Melbourne - 4 to 6 business days
Newcastle - 4 to 6 business days
Northern Rivers - 6 to 7 business days
Perth Same or next business day
Port Macquarie - 6 to 7 business days
Rockhampton - 6 to 7 business days
Sunshine Coast - 6 to 7 business days
Sydney - 4 to 6 business days
Toowoomba - 6 to 7 business days
Townsville - 7 to 10 business days
Wollongong - 4 to 6 business days

If an article has been lost by the courier company, we cannot take responsibility for this loss. We recommend you contact the courier company directly, with your tracking details to track down the lost items.

Shipping costs will be calculated at checkout.

International Shipping

The applicable shipping charges will be included in your order at checkout. You will also be responsible for any customs, duties and taxes that may be imposed upon the shipment arriving in the selected country. Once posted, we have no control over how long your order takes to arrive. Please allow up to 21 business days before contacting Lanco Toys Australia.

Incorrect address or returned parcels

If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.